After completing a booking on our website, customers will receive a booking confirmation via email within 24 hours.

The confirmation email will include tour details, meeting point, departure time, and contact information.

Customers can present the confirmation email (printed or digital) when joining the tour.

For private tours or special services, our staff will contact customers directly to confirm the pick-up location and schedule.

In case of changes due to weather conditions or operational issues, we will notify customers as soon as possible via email or phone.